Privacy Policy

Who We Are

Car Craft Auto Body & Towing operates this website for auto body repair, towing, used vehicle, and estimate inquiries in West Hartford, Connecticut. You can contact us at 860-953-1966, balkun@comcast.net, or 8 South St, West Hartford, CT 06110.

Information We Collect

• Contact details: name, phone number, email address, preferred contact method, and message content.
• Vehicle details: year, make, model, mileage, VIN, service requested, damage area, damage type, severity, and repair description.
• Photos and files: vehicle damage photos and related uploaded images.
• Service interests: towing assistance, rental vehicle assistance, insurance claim support, used vehicle inquiries, and self-pay repair interests.
• Admin account information: authorized staff email, password/authentication data, role, and session information for the private admin portal.
• Technical information: browser storage choices, IP address and device/browser information that may be processed by hosting, form, security, and database providers.

How We Collect Information

We collect information when you submit the photo estimate form on the homepage, send the contact form, call, email, request towing or rental help, ask about inventory, or interact with the private admin portal. Some technical information is handled automatically by service providers that host forms, files, notifications, and the database.

How We Use Information

• To review and respond to estimate, towing, collision repair, rental assistance, and vehicle inquiries.
• To create and manage leads, appointments, customer records, notes, uploaded photos, and inventory records.
• To send internal notifications to staff about new requests.
• To maintain, secure, troubleshoot, and improve the website and admin tools.
• To comply with legal obligations, protect our rights, and prevent misuse or fraud.

Service Providers

We may share information with vendors that help operate the site and business, including Convex for database, authentication, and file storage; Formspree for contact form submissions; Pushover for internal lead notifications; Google services for fonts and map links; Facebook if you choose to visit our Facebook page; website hosting providers; and REIMAGE Business Solutions for website support. These providers process information according to their own terms and privacy practices.

We Do Not Sell Personal Information

We do not sell personal information. We do not currently use advertising pixels or behavioral advertising cookies on the homepage. If that changes, we will update this policy and the cookie choices.

Retention

We keep estimate requests, photos, customer records, appointments, admin notes, and inventory information for as long as reasonably needed for business operations, customer service, recordkeeping, dispute resolution, security, and legal compliance. You may contact us to request deletion or correction, subject to records we need to keep.

Your Choices

You may request access, correction, deletion, or an update to your contact preferences by calling or emailing us. You can decline non-essential browser storage through the cookie banner on the homepage. You can also control cookies and local storage through your browser settings.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, database, email, or file upload system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information.

Children

Our services are intended for vehicle owners, drivers, and customers. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.